Terms and Conditons
1. The Rental Period & Early Returns
All RallyVault rentals are for a fixed 4-day block
- No Prorated Refunds: If a racket is returned earlier than the scheduled conclusion date, the full rental fee still applies; no prorated refunds will be issued.
- Return Deadline: Equipment must be returned by the close of business on the final day of your booking to our partner location.
2. Security Authorization
By completing this booking, you authorize Court & Canopy to place a temporary security hold of $300 on your credit card.
- Hold Status: This is a temporary authorization, not a charge. No funds leave your account.
- Release: Once the racket is returned and inspected by RacketHaus, the hold is released immediately and will disappear from your pending transactions.
- Forfeiture: Any return made after the 5th day will result in the full $300 deposit being forfeited for frame replacement. This applies even if the equipment is eventually returned.
3. Damage & Equipment Care
We expect our premium frames to be treated with the utmost care for the benefit of the society.
- Damage Rights: If any structural damage or cracks are found upon return, we reserve the right to charge the security deposit up to the full amount of the hold.
- Normal Wear: Light scuffing to head guards is acceptable. Structural frame damage or abuse is the responsibility of the renter.
- Strings: a string breaks, please return the racket as is. Do not attempt a third-party re-string.
3. Late Returns
Any returns after the 5th day will result in forfeiture of the full security deposit amount.
To ensure the next player's experience is not disrupted, late returns (on the 5th day) are subject to a fee of $20 per day.
