Refund policy

 

Thank you for shopping at www.rackethaus.sg. We aim to provide you with high-quality products and excellent customer service. However, if you are not entirely satisfied with your purchase, we're here to help. Please read our refund policy carefully to understand your rights and options.

  1. Eligibility for Refunds:

    1.1. We accept refund requests for items that are defective, damaged, or not as described on our website.

    1.2. Refund requests must be made within 30 days of the original purchase date.

  2. Non-Refundable Items:

    2.1. We do not offer refunds for products that have been used, worn, or altered in any way: example, for strung tennis or badminton rackets

    2.2. Customized or personalized items are not eligible for refunds unless they are defective or damaged.

    2.3. Gift cards and downloadable software products are non-refundable.

  3. Refund Process:

    3.1. To initiate a refund, please contact our customer support team at hello@rackethaus.sg or +65 8860 6292. Provide your order details and a clear explanation of the reason for your refund request.

    3.2. Our customer support team will review your request and may require additional information or evidence, such as photographs, to assess the issue.

    3.3. If your refund request is approved, we will provide you with instructions on how to return the item.

    3.4. You are responsible for covering the return shipping costs unless the return is due to our error (e.g., wrong item shipped, item arrived damaged).

  4. Refund Options:

    4.1. Once we receive the returned item and verify its condition, we will process your refund.

    4.2. Refunds will be issued in the original form of payment used for the purchase.

    4.3. If the original payment method is unavailable or expired, we will work with you to determine an appropriate refund method.

  5. Partial Refunds or Exchanges:

    5.1. In some cases, we may offer partial refunds or exchanges instead of a full refund. This may occur if the item has been used or shows signs of wear.

    5.2. We reserve the right to determine the value of any partial refunds or exchanges based on the condition of the returned item.

  6. Shipping and Handling Fees:

    6.1. Shipping and handling fees are non-refundable, except in cases where the return is due to our error.

  7. Processing Time:

    7.1. Please allow up to 14 business days for us to process your refund once we receive the returned item.

  8. Contact Us:

    If you have any questions or need assistance regarding our refund policy, please contact our customer support team at hello@rackethaus.sg or +65 8860 6292.

Note: This refund policy is subject to change without prior notice. Any updates or modifications will be communicated on our website.