Privacy policy
Effective Date: 1st January 2022
Thank you for choosing to shop with our online tennis store (www.rackethaus.sg) located in Singapore. We value your privacy and are committed to protecting your personal information. This privacy policy outlines how we collect, use, disclose, and safeguard your information when you visit our website or make a purchase from us. By using our website or services, you consent to the practices described in this policy.
-
Information We Collect:
1.1. Personal Information: We may collect personal information such as your name, email address, phone number, billing and shipping addresses, and payment details when you place an order.
1.2. Website Usage Information: We gather non-personal information about your interactions with our website, including your IP address, browser type, device information, pages visited, and referring website.
1.3. Cookies: We use cookies and similar technologies to enhance your browsing experience, personalize content, analyze website traffic, and track user preferences. You can manage cookie preferences through your browser settings.
-
Use of Information:
2.1. We use the collected information to process and fulfill your orders, communicate with you regarding your purchases, provide customer support, and improve our services.
2.2. We may use your email address to send you promotional materials, newsletters, or other relevant information, but only if you have provided your consent to receive such communications. You can opt out of these communications at any time.
2.3. We analyze website usage information to understand and improve our website's performance, usability, and effectiveness.
-
Information Sharing:
3.1. We may share your personal information with third-party service providers who assist us in operating our website, processing payments, fulfilling orders, delivering products, or providing customer support. These service providers have access to your information only to the extent necessary to perform their functions and are obligated to maintain its confidentiality.
3.2. We may disclose your information if required by law or in response to a valid legal request, such as a court order or government investigation.
3.3. We do not sell, trade, or rent your personal information to third parties for their marketing purposes.
-
Data Security:
4.1. We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.
4.2. While we strive to protect your personal information, please be aware that no transmission or storage method over the internet is 100% secure. We cannot guarantee the absolute security of your information.
-
Data Retention:
5.1. We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law.
-
Your Rights:
6.1. You have the right to access, update, correct, or delete your personal information. You can exercise these rights by contacting us using the information provided below.
6.2. You may also have the right to object to or restrict certain processing of your personal information or request the transfer of your data to another party.
-
Changes to this Privacy Policy:
7.1. We reserve the right to modify or update this privacy policy at any time. The updated policy will be effective upon posting on our website. We encourage you to review this policy periodically to stay informed about our privacy practices.
-
Contact Us:
If you have any questions or concerns about our privacy policy or the handling of your personal information, please contact us at hello@rackethaus.sg or +65 8860 6292.
Note: This privacy policy is subject to change without prior notice. Any updates or modifications will be communicated on our website.