Shipping policy

Effective Date: 1st January 2022

Thank you for shopping at www.rackethuas.sg. We aim to provide you with a seamless and satisfactory shopping experience. This shipping policy outlines our shipping practices and procedures. Please read it carefully before making a purchase.

  1. Shipping Methods and Availability:

    1.1. We offer shipping services within Singapore and to select international destinations. Shipping availability and options may vary depending on the destination and product.

    1.2. Our shipping methods may include standard shipping, express shipping, or other available shipping options. The available shipping methods will be displayed during the checkout process.

  2. Processing Time:

    2.1. We make every effort to process and ship orders promptly.

    2.2. Order processing time typically takes 3 - 5 business days. This includes order verification, product preparation, and packaging.

    2.3. Please note that orders placed on weekends or public holidays will be processed on the next business day.

  3. Shipping Costs:

    3.1. Shipping costs are calculated based on various factors, including the destination, shipping method, and order weight or dimensions.

    3.2. The shipping cost for your order will be displayed during the checkout process before you complete your purchase.

  4. Order Tracking:

    4.1. Once your order has been shipped, we will provide you with a tracking number and instructions on how to track your package.

    4.2. You can track the status of your order by visiting the designated carrier's website and entering the provided tracking number.

  5. Delivery Time:

    5.1. The estimated delivery time is based on the shipping method and the destination.

    5.2. While we strive to deliver your order within the estimated timeframe, please note that delivery times may vary due to factors beyond our control, such as customs delays or unforeseen circumstances.

  6. International Shipping:

    6.1. For international shipments, please be aware that additional customs duties, taxes, or other fees may be imposed by the destination country's customs authorities. These charges are the responsibility of the recipient.

    6.2. We are not responsible for any delays or additional fees incurred during customs processing.

  7. Shipping Address:

    7.1. Please ensure that the shipping address provided during checkout is accurate and complete. We are not responsible for delays or delivery issues caused by incorrect or incomplete addresses.

    7.2. If you need to make changes to the shipping address after placing your order, please contact our customer support team as soon as possible. We will do our best to accommodate your request, but we cannot guarantee the changes can be made once the order is processed.

  8. Lost or Damaged Packages:

    8.1. We take utmost care in packaging and ensuring the safe delivery of your order. However, if your package is lost or damaged during transit, please contact our customer support team immediately.

    8.2. We will work with the shipping carrier to resolve the issue and arrange for a replacement or refund, depending on the circumstances.

  9. Contact Us:

    If you have any questions or need assistance regarding our shipping policy, please contact our customer support team at hello@rackethaus.sg or +6588606292.

Note: This shipping policy is subject to change without prior notice. Any updates or modifications will be communicated on our website.